Westfield Consulting Limited – Our client in the Financial Services Industry is recruiting to fill the position below. Scroll down to read in details.
Job Title: Manager – Customer Solutions
Location: Lagos
Employment Type: Full-time
Job Role
- Support clients on their customer experience and digital transformation journeys
- Help clients define and deliver transformational experiences for their customers and employees that drive innovation
- Lead delivery of engagements and take responsibility for project teams Lead client workshops and projects using collaborative methods such as design thinking and agile methodology
- Present insights and recommendations enabled by strategic thinking, technical knowledge, and strong communication skills
- Build and maintain relationships between our client and their client teams/stakeholders
- Contribute to business development efforts, lead proposal development, and support the development of client offerings
- Contribute to thought leadership and knowledge management
- Mentor and provide professional development opportunities for junior team members.
Requirements
- A minimum of a Second Class Upper Degree
- A Master’s Degree is an added advantage digital
- A minimum of 8 years of relevant work experience in one or more of the following industries: financial services, FMCG, technology, telecoms, or management consulting
- Experience across digital strategy and delivery, customer strategy, customer experience design, journey design, business transformation, innovation, and product development/management
- An understanding of design thinking methodologies and its application to UX/CX
- Experience or qualifications in Agile would be a plus
- Demonstrable experience leading project teams is a critical requirement
- Strong people management and development skills
- Ability to plan, structure and prepare client-ready deliverables
- Demonstrated ability to apply structured thinking and analysis techniques to complex and ambiguous problems
- Excellent facilitation and presentation skills
- Excellent written and verbal communication skills
- Very good proficiency in MS Office suite is essential.
Application Closing Date
16th February, 2023.
Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.
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